All activities must be paid in advance to be validated.
For all activities where the total price is 2000.00 MAD or below, the activity must be totally paid at time of booking.
For all activities where the total price is higher than 2,050.00 MAD, the activity must be paid with a 50% deposit at time of booking and the balance of the amount remaining 1 month before the service.
MEANS OF PAYMENT:
- Bank transfer on Moroccan bank (required to send the proof of payment by mail)
- International credit card (Mastercard, Visa, American Express – with Paypal or Factobox)
PAYMENT ON SITE: For reservations on site, we cannot guarantee availability without payment in advance, here are the possibilities of payment: cash in dirham and credit card with CMI system from MOROCCO. Cards accepted: Visa - Mastercard - American Express
For cancellations (by the client or by the hotel) will be charged a fee on the following basis:
For all activities from 1 hour to 3 hours, and when the total price is less than 800.00 MAD, the activity is paid in case of cancellation 10 days to no-shows.
For all activities from 3 hours with lunch to several days and above 850 MAD the activity is paid in case of cancellation on the basis of following cancellation:
- More than 30 days before arrival 20 € per booking
- Between 29 and 10 days before arrival: 60% of the total booking amount
- Between 9 and 3 days before arrival: 75% of the total booking amount
- Less than 48 hours before arrival: 100% of total booking amount
Please note: inclement weather or illness is not supported by the provider, but by your own travel insurance
CHILD POLICY dromedary and horse
Dromedary ride 0-4 years free (sharing the dromedary with parents)
Dromedary ride 5 to 8 years: half price if sharing the dromedary and full price if he rides alone.
Ride horses 0-4 years: full price (with instructor)
Horse ride 5 to 8 years: full price (with instructor)
Full price from 9 years: horse or dromedary
CHILD POLICY quad
Children 0 to 4 years not allowed
Children between 5 and 15 only passenger
CHILD POLICY bivouac
Children 0 to 4 years free
Children between 5 and 8 years half price
Full price from 9 years
CONFIRMATION OF RESERVATION ACCORDING TO THE RULES